You can take them on, and you CAN win.

The companies the tv programme mentions were Direct Line and LV and I think Axa, but I am not sure of the last one. 

All I know is that the losses on insurance are going up with claims and fraud ever increasing and if I was stuck with mounting losses and under performance of investments then I would have to look at ways to make money and I guess whilst I don’t defend their actions I would look at whatever was available to compensate for the losses as would anyone running a business

What is terribly hypocritical of Insurance companies is their suggestion that claims companies are pushing up the cost of insurance, when the self-same insurance companies are outsourcing their own claims to these companies to extract the maximum possible return. This begs the question who is kidding who and when transparency is ever increasing can you really trust Insurance companies any more than you can trust banks?

My view has always been there is no safety in the premise that big is beautiful. We have seen how the mighty have fallen and been bailed out by the taxpayer and those who were guilty have either walked away and been paid handsomely with no claw-back, or just left the scene altogether. 

To date no one in the UK has been jailed for financial misdemeanours relating to the banking crisis as distinct from the USA which begs the question has the UK got it right or wrong.

Slowly the UK is giving the regulator more powers, but the killer is that progress seems unduly slow and as we know, too many have walked away leaving as always the innocent to pick up the pieces.

Whilst trying not to deviate, where you have a highly competitive market and what can be easy pickings made by large firms on a captive market the need for independent opinions has never been greater. Unfortunately big money has a knack of overwhelming the small voices and no the voice of simple reason will be drowned out.

My view is there is nothing better than the independent voice to defend your position, because he or she is working for you and that is how it should be. So if you unfortunately are involved in an accident, follow exactly what your Insurance company is doing and keep notes and if you’re not satisfied please get off your couches and write in and complain. 

The days of palming you off with waffle have now gone , complaints procedures are universal  because the regulator wanted that so, and I have to say the Financial Ombudsman Service as the final arbiter is very effective, extremely impartial and does a fine job. 

In today’s world it’s all too easy to give up hope and think you can’t take on big insurance companies or banks.  But folks that’s not so, you can and win if you are not satisfied they have worked in your best interest. It’s something many talk about but don’t do and it’s called Treating Customers Fairly.  

BUT ABOVE ALL REMEMBER TRIDENT INSURANCE WORKS FOR YOU AND TELLS YOU HOW IT IS AND WOULD BE DELIGHTED TO HANDLE YOUR PERSONAL OR COMMERCIAL INSURANCE NEEDS.

PS. HAVE YOU SEEN OUR NEW COMMERCIAL WEBSITE? 

PLEASE TAKE A LOOK AT:  WWW.TRIDENTBUSINESSINSURANCE.CO.UK

Cheers and wishing you a great year ahead

Robert D Marshall FCSI