What went wrong?

Hi, this is the first of many blogs that I hope will cast some light on what we do and what pitfalls can hit even the most seasoned and smart folk.

As a company we’re based in north east London, but that doesn’t mean we have no idea what’s going on or where to go with inquires. In fact we receive calls from all over the UK so we have to be informed and there are no excuses not to be.

We don’t believe in giving advice as there is no reason to. It’s your hard earned money and if the information we provide is full -and we believe it always will be - and the choice of provider good, then why should we need to advise. Our policy is it’s your money you need to decide how to spend it. 

Our staff are knowledgeable  and most importantly helpful ,and where we don’t have an immediate answer because it requires dealing directly with a specialist underwriter, we will let you know straight up. 

This weekend is our Christmas party so I will endeavour to get some photos out for next time, but taking the theme of Christmas it does lead people to believe that all will be happiness and joy. But it’s also a time when burglars are out there big time, and with the best will in the world we all need to make sure what we have is secure. So please make sure you lock up when you’re out, and leave a few lights on with maybe the radio on as well. Also maybe close some curtains.   

In truth it’s hard to excite anyone about insurance, given we are all bombarded daily with happy smiley families on tv and how wonderful life is,not forgetting all claims handling adverts to boot. But things do go wrong. We have a client who insured some decent paintings and then one was damaged in transit. She put in a claim and was told by the Insurance company that she had undervalued. 

What went wrong? She insisted she knew what they were worth and I reckon didn’t want to pay for a separate valuation that could lead to a higher premium, thinking as we all do that its not me who gets the accident, and we placed her on cover. 

That’s all cool, but it’s hard for an Insurer to pay over what the given valuation was. So in short they didn’t. She was totally hacked off and couldn’t see that good stuff doesn’t stay at 20 year old valuations. The result was she’s had to take it on the chin, but has now got up to date valuations on cover.  

So where you have a lot of good things, please don’t think you necessarily know all their values. It’s incredible how all the bits tot up, and for sure it may cost more to get the full cover secure. But aren’t you and your possessions worth that, and what value is Christmas if you don’t look after your home as well as your family? 

It’s easy to begrudge paying for insurance and yes there’s a lot of choice out there, and there’s also a lot of policies that aren’t worth the paper they’re written on, when you look at all the exemptions! 

At Trident, we won’t give you bull just how we see it, so please don’t undervalue and always make sure you lock your home securely.  Yes, times are tough but you can’t get good cover on the cheap!

Cheers   Robert